Refund Policy

1. Purchases through Paddle

When paid checkout is available, Playloo subscriptions and credit packs purchased through Paddle are sold by Paddle as merchant of record. Paddle’s Buyer Terms and Refund Policy govern those purchases alongside any additional rights Playloo expressly offers. Nothing in this policy limits mandatory consumer rights.

2. Requesting a refund

Contact info@funrika.com or use the support link in your receipt or Paddle buyer support. Include your purchase email, transaction reference, charge date and a brief explanation. Do not send full card details.

You may submit a discretionary refund request within 14 days of the transaction. Paddle assesses eligibility under its policy; requesting within this period does not by itself guarantee a refund. Statutory rights or a longer applicable entitlement remain available.

3. Problems with the service

If a paid feature is unavailable, materially defective or not as described, contact us so we can investigate and help resolve it. You may also contact Paddle about applicable remedies. AI output can vary, but that does not remove your rights concerning defective or misdescribed services.

For failed generations, duplicate credit charges or missing credits, send the affected show or performance reference. We will reconcile the job and credit records. Restoring application credits is different from refunding a payment.

4. Cancellation and credits

Cancel a subscription through the available billing controls, your Paddle receipt’s management link or Paddle buyer support. Cancellation normally stops the next renewal and preserves access for the period already paid; it does not automatically refund the current period.

A refund may remove the associated paid access and credit allowance. Monthly included credits expire with their applicable period. Purchased credit packs have no scheduled expiry, but are not exchangeable for cash outside an eligible refund. Free testing credits and admin-granted access have no purchase price to refund. None of these rules overrides mandatory refund rights.

5. Timing and legal rights

Paddle processes approved refunds through its payment process; settlement time may depend on the payment method and financial institution. We do not promise an instant refund. Applicable consumer cancellation and refund rights are preserved; this policy does not assert that every digital purchase automatically loses those rights when used.